Crashed, lost tons of notes, notebook corrupted, outstanding customer support fixed problem

Recently upgraded to 2.0, Growly crashed, my notebook became corrupted and would no longer open. Lost about 12 hours worth of work.

Customer support (“Chris”) got back to me within 10 hours with instructions I could try to recover my notebook (outside the normal “back-up” option Growly has built in…which only recovered my notes from 24 hours ago, not the 12 hours of work I had done since then). His instructions worked and I got my notes back at the exact point they were when growly crashed.

Can’t give it 5-stars because the crash was distressing and I lost a few good hours of productivity time last night, but I will say that they were very timely and professional in getting back to me. I was impressed. He said an update will be released in the App store shortly that should fix this problem.

DtMaple about Growly Notes